XFINITY VS WOW! Comparison

Xfinity by Comcast provides broadband internet, cable TV, and phone service via their hybrid fiber coaxial network. Xfinity is one of the most widely available cable Internet providers in the US.

Never sign a contract with fees or terms you don’t understand

Sign-up bonuses, limited-time offers, and “bundled” services are all common marketing tactics from broadband providers like WOW! and Xfinity. These are all good and can save you money, but keep in mind that not every deal is as good as it looks if it doesn’t match your needs.

For example, sign-up bonuses generally end within the year, so be sure to compare the final monthly price as well as the promotional one when you consider your options. Also, consider whether bundling TV service for a discount is a good idea — for light TV watchers, Netflix and YouTube might be more than enough, making the extra money for hundreds of TV channels unnecessary.

In some rare cases, providers will actually offer better pricing for “triple play” Internet/TV/phone service as a tactic to keep more customers connected. If you find a discounted triple-play plan, just be sure the price is locked in for the term of your contract.

WOW! is a bundled cable TV, broadband Internet, and phone provider. The name “WOW!” stands for “Wide Open West.” The company also offers fiber Internet connectivity in select areas.

Don’t discount the value of fast, friendly service

Customer service is more than just a convenience, and broadband providers aren’t exactly well-known for their prowess at managing phone calls and customer requests. When your broadband Internet and phone connection is your primary means of communication, having a provider who reacts quickly in the event of outages, down lines, and other issues is critical for your safety. It’s also a big deal for customers who need a stable, dependable Internet connection for work.

There are two reliable ways to gauge a provider’s customer service quality: ASCI ratings and IP-verified reviews. Unlike regular reviews, IP-verified ratings use network detection technology to make sure the person leaving a review is actually subscribed to the provider in question, as well as prevent anyone from maliciously leaving multiple reviews to skew results. Customer ratings from BroadbandNow are all IP-verified.

ACSI (the American Satisfaction Index) ratings are also reliable, since they’re based on survey results collected manually by trained experts. ACSI ratings are displayed on BroadbandNow, and are the national standard for gauging quality of service